Policies

Appointment Policy

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Please arrive on time for your appointment to ensure you receive your full treatment. If you are more than 30 minutes late, we reserve the right to reschedule your appointment and charge a $50 non-refundable fee.

Cancellation & No-Show Policy

To provide the best care for all patients and respect our providers' time, we require at least 48 hours’ notice for appointment cancellations or rescheduling.

• A $50 nonrefundable deposit is required to book an appointment and is credited toward your treatment. If you cancel or reschedule with less than 48 hours’ notice or miss your appointment, you forfeit the deposit. We do not charge a separate $50 cancellation fee for the same event. The practice may make exceptions on a case-by-case basis.

• After three no-shows or late cancellations, you will be required to prepay in full for any future appointments.

Prepayments are non-refundable if the cancellation/no-show policy is violated. If you reschedule more than 48 hours in advance, your payment will be credited toward a future service.

We appreciate your understanding as this policy allows us to accommodate clients on our waiting list and honor the time of our talented providers.

Refund Policy

• Services: All aesthetic and wellness services performed at NEWU by Bello are final and non-refundable. Treatment outcomes vary by individual. If you have concerns following treatment, please contact our team. This policy does not limit rights or remedies required by applicable law.

• Retail Products: No refunds. Defective items may be exchanged within 7 days for the same product.

• Gift Certificates: All sales are final. No refunds will be issued.

Children Policy

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For everyone’s safety and relaxation, please make childcare arrangements prior to your appointment. Children are not permitted in treatment areas.

Pet Policy

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While we love animals, pets are not allowed inside our facility unless they are certified service animals. Clients arriving with pets will be asked to remove them before services can be rendered.

By scheduling an appointment, you agree to these policies.

We thank you for your cooperation and continued support of NEWU BY BELLO MED SPA.

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